TL; DR: The company igot is not exactly a fraudster, but any money/BTC you transact through them, is not expected to be paid out in anything close to reasonable time period.(aka mine’s pending since July 2016, for other examples see here.).
Back in 2015, I had bought some bitcoins and was trading in them for a while selling when it rose, and buying back when it fell.. Eventually I had around 1.1 BTC, half of which I decided to cash-in sometime around July 2016, and sold and initiated a transaction with igot to debit the money to my account.
After a week of no debit transaction on my bank account I raised a support ticket hoping to get some resolution, but that was not responded to for a month, and only got a response once I threatened to go to the banking ombudsman in india(an authority for mediating complaints against banks.) . of the same.
Now this support request (and a email) response promises to start processing pending transaction from September 2016 and End by November 2016.
And in october I raised the ticket again and of vague, promise that never materialized.
At this point, I give up and wait for november to roll in and when it does, I try to contact them, but the support ticket/menu option had vanished. So I go back to the mail thread and mail them back with the following result.
And this just promises more in a few days time beginning the transaction processing. Note how the previous promise said the transactions would have been done by this time(Nov. 1- 2016).
Also note how the tone of the email has changed from (apologetic-sorry-promise to we-don’t-care-if-you-want-to-go-legal).
This is when I started realizing, that may be I’ve been dealing with dishonest, don’t-care-about-clients type of businessmen/management.
I do not know what is the right future action to take but I’m stuck for now with this blog post. Atleast for any one else, googling to evaluate the company, don’t do it. They are not reliable enough people to route your money through.
UPDATE: Ok I give up. They’re just frauding people and failing to communicate to old customers all together. Most likely because have no intentions of paying back the old customers. Seems like now they have a new website and page. For a long time, they’ve been talking about a resolution centre for old customers, but now they launch a complete new website.
I just have no idea how to take them to task. Anyone with cyber crime division in India contact me please.